YUYAN'S.

Tuesday, January 22, 2008, 5:05 PM

(i am blogging from work)

wanted to blog yesterday, but my internet went crazy again and i got home pretty late. had no mood to try to fix it, thought i'd kop the office's internet today.

ytd was pretty horrible. complaints kept pouring in like crazy. audrey got really pissed after receiving like 5 calls in one morning. there was this woman who was really such a bitch. she made arrangements with us that her hamper would be delivered last sunday. but ended up she wasnt at home when the men arrived. so she made her own arrangements with the guys without our knowledge. so the new delivery date was ytd. she waited and waited but the man didnt appear. so she called us and asked when is the guy coming. HELLO. it wasnt even updated on our records that she had a delivery that day. plus, the delivery company is some external company hired to deliver, not under our company. how the hell are we supposed to know who's the person supposed to deliver your hamper??? we asked her for the details so that we can follow up for her, but that retard cant even give the name of the deliveryman she corresponded with. when we said "okay we'll get the delivery company to contact you again, what's your number please" she replied "no if i hang up you wont call back. and the deliveryman's supposed to have my number right!" i was like. wth. but still i said "well okay i'll get him to call you back asap then". AND YOU KNOW WHAT THAT IDIOT SAID. "u know my number meh?? you tell me my number, confirm you know it. what's my number???" SHIT IT. i totally exploded. i was like "i thought you said the deliveryman had your number?? it's him doing the calling, not me. in what way do i sound like your deliveryman!" audrey heard and quickly came over to rescue me. MANNN. i really cant do customer service, i cant stand RETARDS. RAHHHH.

after that, we had a meeting. i thought i wouldnt be included but i was. siannnn. they brought me to this secretive conference room and we sat down to talk. i was seriously falling asleep. then audrey started complaining about the complaints she kept getting. she was getting real agitated. she said "i want to know what we should do in this type of-" (she wanted to say circumstances, but couldnt pronounce it), so she said "of... cir-cir-circum-... circumference." i laughed. and i couldnt stop. MANNNN. talk abt being paiseh lah. i was still stupidly grinning to myself after the meeting carried on.

aniw, some customers REALLY crack me up. there was this uncle who kept repeating his hamper must be sent to his coffeshop stall. he was like "it's a roast duck stall hor!! roast duck... roast duck ahh!!" he repeated "roast duck" for 7 times.(i counted) on the 7th time, i laughed into the phone. OOOOPS. seriously hope he wasnt offended or sth. HAHAHA.

aniw, the old hawker that sells v nice food near my house finally reopened. hahaha. yayyyy. been waiting. went there to eat ytd, oh how i miss the char kway teow!! but due to the long period of time i havent been there, i couldnt find my way around lahh. so stupid. -.- brought a friend along with me and kept walking in circles. in the end he was like "errr. r u sure u know where the place is." ... i told him actually i dont. and so he said "i bring you there lah" and i was like "how would u know where it is" and he said "we passed the amk map just now what. and u're totally walking the wrong way." i was like. oh.

okay, enough of slacking. back to work!